Frequently Asked Questions (FAQ)

Orders & Shipping

Where do you ship from?

All orders are shipped from our trusted warehouse in the United States for fast and reliable delivery.

Where do you ship?

We currently ship primarily within the United States. Additional shipping destinations may become available in the future.

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard U.S. delivery usually takes 3–7 business days.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can monitor your delivery.

Products

Are your products handmade?

Many of our products feature handcrafted construction and premium materials. Product descriptions include detailed specifications for each item.

Are your swords and knives functional?

Some products are designed for display, cosplay, or collecting, while others are functional. Please refer to the individual product description for details regarding construction and intended use.

Will my product look exactly like the photos?

Because some products are handcrafted, slight variations in color, finish, and dimensions may occur. These variations are part of the unique craftsmanship of each piece.

Payments

What payment methods do you accept?

We accept secure payments through trusted providers, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Other payment methods available during checkout
Is my payment information secure?

Yes. All transactions are securely processed through trusted payment providers. BladeHarbor does not store your credit or debit card information.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery. Returned items must be unused, in their original condition, and in their original packaging.

For complete details, please visit our Refund & Returns Policy.

What if my order arrives damaged?

If your item arrives damaged or you receive the wrong product, contact us within 7 days of delivery with photos of the item and packaging. We’ll work quickly to resolve the issue.

Orders

Can I cancel my order?

Orders may be canceled before they have been processed for shipment. Once an order has shipped, it cannot be canceled and must follow our return process.

Can I change my shipping address after placing an order?

Please contact us as soon as possible. If your order has not yet been shipped, we’ll do our best to update your shipping information.

Customer Support

How can I contact BladeHarbor?

If you have any questions or need assistance, we’re happy to help.

Email: support@bladeharbor.com

Blade Care

How should I care for my blade?

Keep your blade clean and dry after handling. Store it in a dry place and apply a light coat of protective oil when appropriate. Always follow the care instructions provided with your product.

Safety

Are there any age restrictions?

BladeHarbor products are intended for responsible adult ownership. Customers are responsible for complying with all applicable local, state, and federal laws regarding the purchase, possession, and use of our products.

Didn’t Find Your Answer?

If you have any additional questions, please contact our customer support team.

Email: support@bladeharbor.com