Last Updated: July 2026
At BladeHarbor, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and documentation, if applicable.
- Be accompanied by proof of purchase.
Returns that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Items showing signs of use, damage, or alteration after delivery.
- Clearance or final sale items, unless they arrive damaged or defective.
- Gift cards (if offered).
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos of the product and packaging.
- A brief description of the issue.
We’ll work quickly to resolve the problem through a replacement, exchange, or refund where appropriate.
Refunds
Once your returned item is received and inspected, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged during shipping, or if an incorrect item was sent.
To request an exchange, contact:
Email: support@bladeharbor.com
Return Shipping
If the return is due to our error (wrong, damaged, or defective item), BladeHarbor will cover the return shipping costs.
For all other approved returns, customers are responsible for return shipping expenses unless otherwise stated.
We recommend using a trackable shipping service for valuable items, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Need Assistance?
If you have any questions regarding returns or refunds, please contact us:
Email: support@bladeharbor.com